Store Collection

In-store collection is free on all orders, regardless of their value. Please enter your postcode in the checkout and select click and collect to collect at our tile studio. We’ll update you via email, and in your ‘My Account’ online, when your order is ready for collection (up to 7 working days). You may also receive a call from the store.

For identification reasons, please note that orders paid for via PayPal cannot be collected from store.

Standard Kerbside Delivery

Deliveries arrive by pallet on an 18 tonne tail lift HGV, and are direct to kerbside. Hazards or obstructions, e.g. sloped or gravel driveways, may result in the delivery being made to an alternative location. Access restrictions, e.g. narrow roads, may also lead to a delay or failure in delivery. If your property has restricted access, please let us know in the comments box at the point of placing your order. Orders will not be unpacked or carried indoors by the courier. Please ensure someone is in to receive your tile delivery. If required, you can return unwanted wooden pallets to your local branch for disposal.

Delivery charges:

Rates as requested per standard pallet. Up to 1200kg. T/lift deliveries, no more than 800kg

Northern Ireland – £36.00

Dublin – £48.00

Republic of Ireland (excluding Dublin) – £66.00

England, Scotland and Wales – £140 (to a maximum of 800kgs)

Sample Delivery:

Our sample service allows you to see how different colours and patterns will complement your interior, giving you extra confidence before you buy. You can select up to 3 free cut samples per order. If you need more choice, you can also buy full size tiles as samples. We offer free postage on all samples, and advise ordering a full size sample of any tile which features distinct variation, e.g. marble, in order to see both the veining and tile colour.

We’ll aim to deliver all sample orders within 3 working days from your order date. Your local store will be in touch once your sample has arrived to see if you need any help with anything.

Returns:

In accordance with the Selling Regulations and law, the following applies to all orders made via E-Commerce contracts. The customer can return purchased Goods within 28 days of being delivered or available for collection, we will give a full refund by way of the original payment method; this excludes all shipping costs incurred. We aim to refund you within 14 days of having received the returned item. However if any of the following points have been breached the returns contract entered will be void:

– The product box has been opened and will be not be suitable for resale (The condition of the box will be decided by Ulster Tiles staff at our discretion)
– The products have not been fixed onto a surface, i.e. floor or wall.
– Any visual or internal damage has been done to the products purchased.
– If the returned Goods received by the Company are not in a sellable/as sold condition.
– No returns will be accepted on Special Order or non-stock merchandise.

Please Note: If returning to store you will be asked to present a Proof Of Purchase before a refund will be issued. We don’t accept returns for unwanted items after the relevant returns period above.

Returning Samples

For a refund on your sample tiles, please take them to your nearest store which can be located by visiting the “contact us” page on our website.

Payment methods: 

Debit card, Mastercard or Credit Card. Apple Pay or Google Pay.